Support

Write to hello@walkito.site. A person replies, usually within 12 hours. Tell us what you were doing and what the app did. That is usually enough to work out what happened without a back-and-forth.

Signing in, and a new phone

Setup signs you in with Apple on iPhone or with Google on Android, and needs a connection once. After that the daily flow works offline, and what you log is copied to your account whenever there is a connection. On a new phone or after reinstalling, sign in with the same Apple ID or Google account and your plan, check-ins, test results and sessions come back.

The plan runs on dates, not attendance

Missing days does not put you behind, and there is nothing to make up. The week runs on dates, so a missed session is not moved to tomorrow. If you have been away, open the app and carry on from today.

Notifications

One a day at most, five a week at most, nothing after 21:30. If you stop opening them the app sends fewer, and if you keep not opening them it pauses them for a month. You can turn them off entirely in Settings → Notifications → Walkito; nothing else in the app changes if you do.

Health data

Walkito reads steps, walking speed, walking asymmetry, flights climbed, heart rate, resting heart rate, active energy, sleep and workouts from Apple Health, and writes the sessions you finish back. Every one of those is optional.

These readings stay on your phone and are never uploaded or saved to your account. Turn any of them off in Settings → Apps → Health → Data Access & Devices → Walkito and the parts that needed it simply go quiet. The plan still works.

On Android, Walkito reads steps, exercise sessions, distance and sleep from Health Connect, and writes the sessions you finish back as exercise sessions. Walking speed and walking asymmetry are iPhone only. These readings also stay on your phone and are never uploaded. Change what Walkito can see in the Health Connect app, or in Android Settings under Health Connect → App permissions → Walkito.

Pain, and when to stop

Walkito is an exercise program. It does not diagnose, and it cannot tell you what is wrong. If pain is sharp, getting worse, or stopping you sleeping, see a clinician.

Purchases

Walkito is paid for with a subscription, yearly or weekly, through the App Store on iPhone or Google Play on Android. Both renew automatically, and the store shows the price in your currency before you buy.

• Manage or cancel on iPhone in Settings → your name → Subscriptions. Turn off renewal at least 24 hours before the period ends and you are not charged again. On Android, open the Google Play app, tap your profile icon, then Payments & subscriptions → Subscriptions → Walkito → Cancel subscription. Either way you keep access until the end of the period you paid for.
• Refunds are handled by the store you paid. On iPhone, use Apple’s Report a Problem page. On Android, request one from your Google Play order history. We cannot process refunds on Apple’s or Google’s behalf.
• New phone? On iPhone, sign in with the same Apple ID and tap Restore Purchases in the app. On Android, use the same Google account in Google Play and the subscription comes back. Your plan comes back with your account. A subscription bought on iPhone does not carry over to Android, or the other way round, because Apple and Google bill separately.

Deleting your account

In the app, go to Profile → Delete account. That deletes your account on our server with everything saved to it (your plan, check-ins, test results, sessions, email and invite code) and clears the phone. It cannot be undone.

Deleting the app on its own removes only the copy on the phone: your account stays and comes back when you sign in again. You can also write to hello@walkito.site and we will delete it for you.